Help
Questions & answers
When do I need to order by?
Orders must be placed by Tuesday. We buy our produce only once orders are in, so the deadline lets us cook everything fresh. Ordering reopens every Monday.
Where and when can I collect?
Le Tube Station Cafe (8 Rte de Bergerac, 24500 Eymet): Fridays, 10:30–11:30. 31 rue Paul Persil (31 rue Paul Persil, 47120 Duras): Fridays, 13:00–14:00. Maison du Seignal (116 chemin du Seignal, 33220 Saint-Avit-Saint-Nazaire): Fridays, 16:30–18:30.
How do I pay?
Pay by cash or cheque when you collect — no card details required online. Request bank details for transfers using the note box below.
Can I change or cancel my order?
Yes — until the weekly deadline you can cancel from the link in your confirmation email, or simply reply to it and we'll make changes for you. After the deadline please call us, as we'll already have bought the ingredients.
I have an allergy or dietary need. Can you help?
Tell us in the ‘dietary needs or allergies’ box when you order and we'll be in touch if anything on your order isn't suitable. Dishes are labelled vegetarian, vegan, gluten-free or spicy where relevant. Our kitchen handles nuts, dairy, gluten and mustard, so we can't guarantee any dish is free from traces.
How do I reheat the food?
Everything is fully cooked and chilled. Each week we publish heating instructions for that week's dishes — you'll find a link in your confirmation email and on the heating instructions page.
Do you cater for events?
We do — weddings, birthdays, vineyard dinners and more, for 40 guests or more, from €40 per head. See our catering page to request a quote.
Still have a question? Get in touch.